CP Teens UK is committed to safeguarding and promoting the welfare of all children, young people and adults at risk who engage with our charity, whether in person, online or through any of our events and initiatives.Everyone has the right to feel safe, respected and listened to. We take all concerns about abuse, neglect, exploitation, bullying, harassment or inappropriate behaviour seriously.Reporting a Safeguarding ConcernAnyone can report a safeguarding concern, including a participant, parent, family member, carer, personal assistant, volunteer or member of the public. You do not need to be certain that abuse or harm has taken place - it is enough to have a genuine concern.Safeguarding ContactsOur Named Safeguarding Leads are:Ellie Simpson India HollingworthTo report a concern, please email:FAO: Safeguarding LeadsEmail: office@cpteensuk.orgPlease provide as much relevant information as possible, including what happened, who was involved, when and where it occurred, and whether anyone may be at immediate risk. Do not delay reporting a concern if you do not have all the information.If the concern relates to either of the Named Safeguarding Leads, or you do not feel able to raise it with them, please contact:Debbie Simpson - Trustee Safeguard LeadFAO: The Board of TrusteesEmail: debbie@cpteensuk.orgWhat Happens When a Concern Is Reported?All safeguarding concerns will be taken seriously, recorded securely and acted upon promptly in accordance with CP Teens UK’s safeguarding procedures.Information will be treated sensitively and shared only with those who need to know. However, we cannot promise complete confidentiality where a child, young person or adult may be at risk of harm.Where necessary, CP Teens UK may share information or refer a concern to the police, local authority safeguarding services, the Charity Commission or another appropriate agency.Safeguarding concerns are handled separately from general complaints and are not subject to the timescales in our Complaints Policy.Immediate DangerIf someone is in immediate danger or a crime is taking place, call 999 and ask for the police.For a non-emergency police matter, call 101. Concerns may also be reported directly to the relevant local authority children’s or adults’ safeguarding team.Our Safeguarding ResponsibilitiesCP Teens UK maintains a detailed internal Safeguarding Policy and supporting procedures. We ensure that trustees, volunteers and others acting on behalf of the charity understand their safeguarding responsibilities and receive appropriate training and checks for their roles.We are committed to creating an open and supportive culture in which concerns can be raised without fear of unfair treatment.

ALL under-18s MUST attend CP Teens UK events, initiatives & activities with a parent/guardian/carer/PA who is over-18. Whilst we recognise that a CP Teens UK event or activity might seem like a good, 'safe space' for your child to have independent time, unfortunately our policies and insurance do not allow us to have under 18's without a parent/guardian/carer who is over-18.

ALL over-18s who have care & support needs (toileting, feeding, moving & handling, medical needs, Epilepsy etc.) MUST attend with a carer/PA - we do not offer respite services. ​ Due to our small, volunteer-led infrastructure, we cannot provide support or care to any service users. Whilst we are more than happy to help with minimal tasks, such as carrying bags, supporting you to order food etc., we cannot support anything that involves personal care and/or specific training, e.g. toileting, hoisting, medication, feeding, epilepsy etc. If you have care & support needs, require help with personal care or anything that requires specific training you/they must attend with a carer or PA.

At CP Teens UK we recognise that some individuals will require 2-to-1 support. ​ Our standard policy for the majority of our events & initiatives is to fund a +1 OR to reduce the price of the 'CP Teen' to make it as fair as possible for those who don't require support (please see 'Cut Price Tickets' policy). ​ If you/your child require 2-to-1 support, we can consider funding an additional carer on a case-by-case basis. ​ Typically, we would fund an additional carer if any of the following apply to you/your child: ​ Moving & handling needs that cannot be undertaken by one person ​ Toileting needs that cannot be supported by one person ​ Serious health/medical conditions that require 2-to-1 for safety reasons ​ Each application is considered on a case-by-case basis & we may ask for proof to support your application. ​ Applications can be made at the point of registration for each event.

CP Teens UK is a small charity with limited funds and resources, and places at our in-person events and initiatives are often in high demand. Cancellations and non-attendance can prevent another young person from taking part, create additional planning and administration, and result in wasted charity funds. Although we take deposits to help cover some of these costs, the charity can still be left significantly out of pocket.CancellationsWe understand that unexpected circumstances arise, including illness, family emergencies, or personal assistant or carer support falling through. Please let us know as soon as possible if you are unable to attend so that we have the best possible chance of offering your place to another young person.Where a participant cancels their place at three consecutive in-person events or initiatives, CP Teens UK reserves the right to restrict them from booking or attending further in-person activities for a period of six months.No-ShowsA no-show is when a participant does not attend a booked in-person event or initiative and has not informed CP Teens UK in advance.No-shows have a particularly significant impact because we are unable to offer the place to someone else. Where a participant repeatedly fails to attend without notice, including three consecutive no-shows, CP Teens UK reserves the right to restrict them from booking or attending further in-person activities for a period of six months.Individual CircumstancesWe will consider individual circumstances before applying any restriction and will communicate directly with the participant or, where appropriate, their parent, guardian or carer.During a six-month restriction, participants may continue to access and attend CP Teens UK’s online events and initiatives.

Some of our events are open to the public as they are fundraising events for CP Teens UK, e.g. the CP Teens UK Ball and CP Teens UK Quiz Nights. This means that they are ticketed, i.e. you have to buy a ticket(s) to attend. ​ 'CP Teens' (service users) are very welcome to attend ticketed events & purchase tickets, especially the Ball where elements of the event are dedicated to our 'CP Teens', including the Pre-Ball Party & wheelchair dancing on the dance floor! ​ At our ticketed events, we usually reduce the cost of the tickets for 'CP Teens' up to 50%. Instead of discounting +1/carer tickets (as this is not fair to some of our service users who are over the age of 18 & do not have or require a carer) we discount the 'CP Teens' tickets instead. ​ By discounting the 'CP Teens' tickets instead of discounting a carer, everyone gets the same benefit & you will still end up paying the same as you would if the +1/carer ticket was discounted, e.g. £15 'CP Teen' ticket & a £30 'standard' ticket for a +1/carer, is the same as a full price £30 'CP Teen' ticket & a discounted £15 ticket for a +1/carer. As the aim of the fundraising events is to raise money for CP Teens UK & and they are aimed at the general public, everyone attending is required to purchase a ticket.

Our refundable deposit policy applies to the majority of our un-ticketed events & activities. Here's why...​Why do we need to pay a refundable deposit? At CP Teens UK, wherever possible we like to make our events & activities either free or at a reduced cost from the full amount. Unfortunately, by making an event or activity free or a reduced cost, we occasionally experience 'no shows'. This uses charity money on resources & spaces that are not being used. By charging a refundable deposit, this cuts down on 'no shows' and charity money being wasted. Will I get it back? Yes. You will get the full amount you paid for the deposit upon attending the event, initiative, or activity back. Does this apply to online events & activities? Yes (excluding Chit & Chat). It costs money for us to put on workshops, speakers etc. on our online interactive platform and if people don't join who have registered, charity money is wasted. How much is it? A refundable deposit amount will be worked out in relation to each individual event, initiative, or activity. Please check each individual event, initiative, or activity when you are signing up.

We ask all new and unknown (i.e. have not attended an in-person event, initiative, or activity) service users to CP Teens UK who are wanting to join our online services, including our 'Chit & Chat' service, to complete an ID check for safeguarding purposes. We take our safeguarding duties & the protection of our children, young people & vulnerable adults extremely seriously. You/your child will be able to join our online services/Chit & Chat once you have completed an ID check via an online form, which collects information on you/your child including photo ID. You will only have to complete this form once. All your data is stored securely in line with data protection laws. We have a strict no admittance policy without valid photo ID. We thank you for your help.

We ask all participants to complete a Photography & Media Consent Form. For participants under 18, the form must be completed by a parent or guardian.Consent is optional. Choosing not to give consent will not affect anyone’s ability to access or participate in CP Teens UK’s events, initiatives or services.We will also respect the participant’s wishes at the time. Even where consent has previously been given, nobody will be pressured to be photographed or recorded if they do not wish to be.Where Consent Has Not Been GivenWhere photography/media consent has not been given, CP Teens UK will take reasonable steps to avoid taking identifiable photographs or recordings of that participant.At busy events, particularly where group photographs or background footage are taken, it may not always be possible to prevent someone from appearing in the original image or recording. In these circumstances, we will crop, obscure or blur the participant before the material is published or shared. We will not publish an identifiable image of a participant who has not provided consent.Relevant staff, volunteers and authorised photographers will be informed where a participant must not appear identifiably in published materials.Personal InformationWe will take particular care when publishing photographs or recordings of children, young people and adults at risk.We will not publish a participant’s full name or other identifying or sensitive information alongside an image. Partnership Events and External MediaSome events and initiatives may be delivered with partner organisations or charities that wish to take their own photographs or recordings. Where this is planned, we will make participants aware and explain whether the partner organisation requires separate consent. Where members of the press or external media attend an event, participants will be informed wherever reasonably possible.We ask participants, families, carers, personal assistants and guests not to photograph or record other people without their permission, and not to publish or share identifiable images of other participants without consent.Withdrawing ConsentConsent may be withdrawn at any time by contacting:FAO: Office ManagerEmail: office@cpteensuk.orgPlease provide the following information to help us identify the participant:Your full nameYour relationship to the service user (if applicable)Once consent has been withdrawn, CP Teens UK will stop using the participant’s identifiable image in new materials and online platforms. Withdrawal does not affect uses that took place before consent was withdrawn. It may not always be possible to recall printed materials already distributed or copies that have been downloaded, published or shared by third parties.Storage and Data ProtectionConsent forms, photographs and recordings will be stored securely, with access limited to those who need them for their role. We will keep them only for as long as they are needed and handle them in accordance with our Privacy Policy and applicable data-protection requirements.CP Teens UK will maintain appropriate records of the consent given, including who provided it, when it was provided and what they were told their images might be used for.

Throughout the year, CP Teens UK puts on online/virtual events where free packages & kits are sent out to people, e.g. No Bangs Bonfire Night - a free pamper package is sent out. ​ By receiving a free package/kit, you agree to feedback by the given date stated in your information email. This is usually up to 48-hours after the online/virtual event has took place. Feedback can be in the form of a photo(s), video(s) and/or quote(s) either sent to office@cpteensuk.org or to the official CP Teens UK Facebook page. If we do not hear from you, we will record this & this will effect your eligibility to receive free packages from us in the future. We are a small charity with limited funds so we cannot send out free packages to individuals who do not engage. Our policy for this is as follows: ​ If you fail to engage 3 times in a period of 18-months, we will stop sending free packages to you for a period of 12-months ​ After this 12-months, your record will be wiped clean & you will be eligible to receive free packages & kits from CP Teens UK again

For all of our events, activities & initiatives that take place in a venue that it is not on ground floor level, including the annual CP Teens UK Ball, we need to put safety measures & plans in place prior to you/your child attending to ensure the safe evacuation of all attendees/guests in the unlikely event of an emergency. ​ A Personal Emergency Evacuation Plan will be drawn up for you/your child for the specific event/building in conjunction with yourself. To enable us to draw up your/your child's PEEP, we require information, and therefore dialogue with yourself, about your/your child's physical capabilities in relation to an evacuation scenario. This is usually done via an online questionnaire followed by clarification questions (if required) & your signed approval via email. ​ You have the right to refuse a PEEP, however if the CP Teens UK Board of Trustees feel that they are unable to safely manage your/your child's evacuation in the unlikely event of emergency with just a GEEP (General Emergency Evacuation Plan) either through lack of information and/or knowledge of the individual's physical capabilities, or because a GEEP wouldn't be sufficient enough to manage the safe & timely evacuation of the individual and/or this would impact on the safety of others, then CP Teens UK reserves the right to refuse entry to the specific event to the individual on the basis of health & safety. ​ All places/tickets to events that take place above ground floor level are subject to PEEP's/GEEP's being in place for those with disabilities and reduced/no mobility, including the CP Teens UK Annual Ball. If this vital health & safety requirement is unable to be put in place because you do not engage in the process and work with us, you will be refunded & you will be unable to attend.

CP Teens UK's infrastructure is small - we run entirely on volunteers in Chesterfield, North Derbyshire. We travel to deliver events and initiatives whenever possible and when/where there is demand. However, the majority of our in-person events and initiatives are in the Midlands, North Derbyshire and South Yorkshire.​We often get youngsters, adults and their families/PAs travelling a fair way to CP Teens UK events - from London, Essex, Sunderland and Glasgow just to name a few! We are always so touched by the number of miles travelled by many to attend CP Teens UK events and initiatives - it means the world to us that so many of you clearly get so much out of attending that you are prepared to travel such a long way.​However, we understand the expense involved - travelling is not cheap. We are pleased to therefore have the CP Teens UK Travel Zone system.What is it?For every in-person CP Teens UK event or initiative, we will set 'zones' in 25 mile radiuses from the location of the event or initiative. Each zone will give you a contribution towards your travel costs (driving).​For example, using the zone map above - the location is set to the CP Teens UK office in Chesterfield, Derbyshire: GREEN (25 miles or below radius) = No contribution YELLOW (26-50 miles radius) = £10 contribution RED (51-75 miles radius) = £15 contribution PURPLE (76-100 miles radius) = £20 contribution​WHITE (101+ miles radius) = £25 contribution What if it doesn't cover all of my travel costs?It is a contribution only. It is a helping hand rather than covering all your costs.What if I am travelling from the edge of a zone?Unfortunately the cut-off has to be somewhere! To be as fair as possible to everyone, we will use the zone that the postcode you're travelling from/back to is in.How do I claim back?At point of registration for a CP Teens UK event or initiative, we take your address. We will use your postcode to set your zone if you consent. After you have attended, we will reimburse you in line with your zone.Do the zones change?Yes - the zones will be set from the location of the CP Teens UK event and initiative. For example, for a Sheffield based event, people in London would fit into the White Zone and would therefore be reimbursed £25. Whereas, for a London based event, people in London would fit into the Green Zone and would therefore not be eligible for a contribution.​However, the contribution amount for each zone will remain the same regardless of event or initiative location. In a nutshell, the zones will geographically move in line with the geographical location of the event or initiative, but the contribution amount in each zone will not change.Does the contribution cover one-way or the round journey?The round journey. For example, if you travel 50 miles to get to a CP Teens UK event or initiative, you will fall into the Yellow Zone - you will therefore be reimbursed £10 only, not 2 x £10. It is only a contribution.What if I am travelling by train/public transport/taxi?If you are travelling by train, public transport, or by taxi, you can claim 30% back for all journeys £15+ up to a maximum contribution of £40. For example, a £100 train journey = £30 contribution.​Contributions for trains/public transport/taxis are higher than the contributions for fuel as it is more expensive than driving.

CP Teens UK is committed to providing a welcoming, respectful and high-quality service. We value feedback and take all complaints seriously, as they help us identify concerns and improve our work.Making a ComplaintComplaints should initially be submitted to the Office Manager:FAO: Office ManagerEmail: office@cpteensuk.orgComplaints should normally be made within three months of the incident or issue concerned, or within three months of becoming aware of it. We may consider complaints submitted after this period where there are exceptional circumstances or a reasonable explanation for the delay.Please include:Your full nameYour addressThe full name of the service user your complaint relates to (if applicable)Your relationship to the service user (if applicable)The event/initiative your complaint relates to (if applicable)A clear description of your complaintRelevant dates, people or activities involvedAny action you have already takenThe outcome you would like us to considerWe will acknowledge your complaint within five working days of receiving it.We will aim to investigate and provide a full written response within 20 working days. Where a complaint is particularly complex or requires further investigation, it may take longer. If this happens, we will explain the reason for the delay and provide an updated timescale.We may contact you for further information as part of our investigation.Escalating a ComplaintIf you remain unhappy with the response or feel that your complaint has not been resolved, you may escalate it to the Board of Trustees:FAO: The Board of TrusteesEmail: office@cpteensuk.orgPlease explain why you remain dissatisfied and include any relevant previous correspondence.The Board of Trustees will acknowledge your escalation within five working days and aim to provide a final written response within 20 working days. If additional time is required, we will explain the reason and provide an updated timescale.The trustees’ response will represent the conclusion of CP Teens UK’s internal complaints process.If your complaint concerns the Office Manager, you may submit it directly to the Board of Trustees using the contact details above.Confidentiality and Fair TreatmentComplaints will be handled in the strictest of confidences - unless we're required by law to share the information you have provided. Information will only be shared with those who need it to investigate and respond appropriately.No person will be treated unfairly or disadvantaged for raising a genuine complaint in good faith.Where a complaint relates to an immediate safeguarding concern, it will be handled promptly and in accordance with CP Teens UK’s safeguarding procedures.

We deliver in England, Scotland & Wales as outlined under our registration with the UK Government Charity Commission & our insurance policy. This includes our online events, activities & initiatives. You cannot join us online if you are outside of England, Scotland & Wales. We are unable to make any allowances. We are sorry for any disappointment caused.

Whilst we understand the value of sharing initiatives & events of other organisations/individuals that are relevant to our service users & their families, unfortunately we have a strict policy that we only share initiatives & events that CP Teens UK deliver or are partnered with. This is due to safeguarding & insurance reasons. Please do not contact CP Teens UK asking for your own initiative/event to be shared, distributed or advertised.

Firstly, thank you very much for considering CP Teens UK to fundraise over a set period for! We are a small charity that runs entirely on volunteers, fundraising and donations, so by choosing CP Teens UK you really are making a difference. If you are doing a one-off sponsored challenge or activity, please see our FAQs. Before you choose CP Teens UK as your business's or company's chosen charity, we kindly ask you to get in touch with the Board of Trustees either by letter or email: FAO - The Board of Trustees CP Teens UK Northern Gateway Saltergate Chesterfield S40 1UT office@cpteensuk.org Please put in writing to the Trustees the following: Your business or company's name, and registration number Your registered business or company's address The full name and contact details of the individual we will be corresponding with in regards to CP Teens UK being your chosen charity How you plan to fundraise for us (i.e. the activities, challenges, initiatives etc.) How much you aim to raise and how this will be paid over (i.e. in one amount, or instalments, when and how - cheque or BACS) The time period you will be raising money for CP Teens UK for (e.g. 1-year from 01/01/2024 until 31/12/2024) How you will use the CP Teens UK logo and branding (if applicable) Any expenses connected to CP Teens UK being your chosen charity that you would want CP Teens UK to cover (if applicable) The Board of Trustees will then be in touch with approval, or any changes that are required in order for CP Teens UK to be able to accept. Please note: in line with our Fundraising Policy, there are some business and companies, as well as, some challenges and activities that we cannot associate ourselves with, and therefore not accept partnership with or money from. For example, businesses, companies, or fundraising that involves politics, tobacco, pornography, weaponry & similar activities, or have ethical implications such as animal welfare and human rights.